Q: How do I rent from Bash Specialty?
A: It’s easy. Choose the items you’d like to rent. Send the list to firstname.lastname@example.org so we can check availability and send a quote your way. To reserve the items, a 50% deposit is required along with a signed rental agreement. The remaining 50% is due 2 weeks before your bash. We’ll get in touch a few days prior to chat about any last minute details.
Q: Do you deliver? Can I pick up my order?
A: We do deliver and the cost varies depending on the size of your order, location, labor and time of delivery and pick up. We will let you know your delivery and pick up window 2 weeks prior to your event.
You are welcome to pick up smaller items if you have proper transportation but it is best if we handle the delivery and pickup of the big stuff.
We kindly request that items are ready for pick up in the same condition and set up as they were delivered in. If we neatly stacked items in a safe and protected area, so should you ;)
In the Pacific Northwest and want to rent? We love to travel to destination events. Contact us and we will get you a quote depending on location and the size of your order.
Q: How long do I have my rented items? When is pick up and return?
A: The rental period is 24 hours whether you choose to pick the items up yourself or have them delivered. For example, if we deliver at 9am on Saturday, we will pick up at or before 9am on Sunday.
Usually we deliver on the day of the scheduled rental and pick up the following day, unless other arrangements, are made, like customer drop off.
If you have questions about long term rentals, say hi and tell us what you need.
Feel free to chat with us about special circumstances or early deliveries. We cannot always oblige (in peak seasons, items are often booked for events multiple times on a weekend) but we are always happy to try and make it work.
Q: How can I pay for my order?
A: At this time, we accept all major credit cards via Square and Pay-Pal, e-transfers, cash, check, and gift cards. Please note, there is a 3.5% credit card transaction fee when the card is not present and a 2.5% transaction fee when the card is swiped.
Q: I changed my mind - can I change my order?
A: We totally understand that ideas and numbers can change. You can adjust your order up to 2 weeks prior to your bash, as long as the new cost total is not below the initial deposit. The initial deposit will apply to your new total. You are welcome to add more to your order within 14 days of your event, subject to availability.
Custom orders must be made at least 14 days prior to event. Unfortunately, custom orders are non-refundable.
Q: What is your refund / cancellation policy?
Q: WHAT IF IT RAINS?
A: We are happy to refund your deposit if you cancel 30 days prior to your event. If you cancel between 14 and 30 days we keep your deposit but are happy to credit it towards a future order. If you cancel within 14 days of your event, we charge the full amount of your rental. If you have to cancel last minute, please do give us a call. Again, we can hold the deposit for a future rental order (pending item availability) but the same cancellation rules will apply.
A: We all know you cannot control the weather. Rain may dampen the day but it won't ruin the party. If weather causes some changes, let us know. We can't refund your order because of weather but we can help you find a way to make it work.
Q: Can I rent items for less than 24 hours?
Q: I broke it / stained it / lost it / ruined it…
A: We totally understand, it happens. Just let us know but be aware that we do charge a replacement fee which usually runs about three times the rental price (that does vary depending on the piece). If a piece is cleanable or fixable we will charge the price to have it repaired.
Q: Can you come with me to check out the space for my event?
A: We’d love to come check it out. There are so many unique spaces in Victoria, we’d love walk through and hear about your vision. It’s $50 for site consultations and we promise to bring treats!
Q: I am looking for a particular piece. Can you help me find it?
Q: I have some great pictures of your pieces in use. May I share them with you?
Q: WHO TOOK THE AMAZING PICTURES FOR THIS WEBSITE?
A: We love to see how our community uses our items. We like to highlight these on our blog (with your approval, of course). Please send pictures to email@example.com
The photographers of other images of events and shoots are listed in the product description.